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Mangalore Foods Legal & Policy Center

Terms of Service

Terms and conditions governing your use of Mangalore Foods website, pre-orders, express orders, and delivery services.

Last updated: October 2026

1. Introduction & Acceptance

Welcome to Mangalore Foods (accessible at https://www.mangalorefoods.in). By accessing our website, placing an order, or communicating with our customer desk, you agree to comply with these Terms of Service.

2. Our Operating Models & Kitchen Schedules

Mangalore Foods operates an authentic artisanal coastal kitchen adhering to high standards of food purity and hygiene:

  • ⚡ Daily Express Kitchen (11:00 AM – 09:00 PM Daily): On-demand hot meal dispatch across Bengaluru for daily lunch and dinner orders.
  • 🍛 Weekend Artisanal Feasts (Saturday & Sunday Lunch 12:00 PM – 02:00 PM): Authentic weekend batch cooking prepared with fresh stone-ground masalas and pure coconut oil. Pre-orders are open 24/7 throughout the week.
  • 📦 Pan-India Courier Delivery: Packaged shelf-stable spices, crispy dry Kori Rotti wafers, and coastal snacks dispatched within 24 hours to 28,000+ postal pincodes across India.

    • 3. Order Placement & Step-by-Step Flow

  • Menu Selection: Customers select dishes and choose their fulfillment mode (Daily Express, Weekend Special, or Pan-India Courier).
  • Address & Pincode Accuracy: Customers are responsible for providing an accurate delivery address, landmark, and reachable Indian mobile number (+91).
  • Customer Verification: Customers sign in seamlessly using their email verification code or checkout directly with their Indian mobile number (+91).
  • Payment Completion: Orders must be paid in full via our secure Razorpay gateway at the time of order placement.
  • Live Tracking: Real-time tracking notifications are sent via WhatsApp and SMS with live progress accessible at https://www.mangalorefoods.in/track.

    • 4. Food Consumption & Handling Advisory

    Our authentic coastal specialties (including seafood, chicken curries, and rice crepes) are delivered hot in food-grade, insulated, spill-proof containers:

  • Fresh hot meals should be consumed within 2 hours of delivery for optimal aroma, taste, and food safety.
  • If not consumed immediately, perishable curries and dishes must be refrigerated promptly.

    • 5. Contact & Grievances

  • Customer Helpline: +91 94825 78936 (Mon – Sun, 09:00 AM – 09:00 PM IST)
  • Support Email: support@mangalorefoods.in
  • Grievance / Legal Email: admin@mangalorefoods.in
  • Support Desk: https://www.mangalorefoods.in/account?tab=queries

    • Have Questions About Our Policies?

    Our kitchen desk and customer support team are available 7 days a week to assist you.

    Helpline: +91 94825 78936Email Legal & Admin Desk