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Mangalore Foods Legal & Policy Center

Return and Refund Policy

Comprehensive cancellation guidelines, perishable food policies, zero return fee rules, strict payment engine deductions, and refund processing timelines for Mangalore Foods.

Last updated: October 2026

Return & Refund Policy Highlights

Standard shopping policy guarantees for all Bengaluru orders

Order Cancellation

100% Full Refund

If requested 4+ hrs prior to batch cooking (before 8 AM)

Damaged / Missing Item

Instant Refund or Resend

Report within 2 hours of delivery with photo

Restocking & Return Fee

₹0 (Free / No Charges)

No hidden fees or physical return shipping

Refund Settlement

2 – 4 Business Days

Direct to original payment method via Razorpay

1. Overview & Policy Accessibility

At Mangalore Foods, we strive to ensure 100% customer satisfaction with our authentic coastal Mangalorean meals and artisanal packaged delicacies. This Return and Refund Policy is openly accessible to all customers visiting our website without requiring any login, sign-up, or personal information submission.

This policy applies to all orders placed across Bengaluru and Pan-India in Indian Rupees (INR ₹).

2. Key Return Policy Parameters at a Glance

  • Policy Scope: Pan-India & Bengaluru operational zones
  • Currency: Indian Rupee (INR ₹)
  • Restocking Fees: ₹0 (No restocking fees charged under any circumstances)
  • Return Shipping Cost: ₹0 (Free — Customers are never required to pay return shipping for defective or damaged food items)
  • Physical Return Requirement: Because freshly prepared cooked food and opened food items are perishable, physical return of food packages is not required once delivered.
  • Defect / Issue Reporting Window: Within 2 hours of package delivery.
  • Pre-Order Cancellation Window: Up to 4 hours prior to batch cooking dispatch (before 08:00 AM on the scheduled delivery date).
  • Payment Gateway Fee Policy: For customer-initiated pre-order cancellations, refunds are calculated and disbursed net of Razorpay payment gateway processing fees (2.36% standard gateway transaction fee). Kitchen-error refunds or verified quality defects receive 100% full reversal with zero deductions.
  • Refund Settlement Timeline: 2 to 4 business days directly to the original payment source via Razorpay.

    • 3. Order Cancellation Policy

    Because our food is freshly sourced and cooked in limited weekend artisanal batches:

  • Eligible for Refund (Net of Gateway Fee): Cancellations submitted at least 4 hours before the delivery window (before 08:00 AM on Saturday or Sunday). Refund is processed automatically after deducting the non-refundable gateway fee (2.36%).
  • Ineligible for Refund: Once the morning cooking batch begins (after 08:00 AM), fresh seafood, chicken, and ingredients have already been processed specifically for your order, so late cancellations cannot be refunded.

    • 4. Eligible Scenarios for Immediate Full Refunds or Free Replacements

    If your delivered order encounters any of the following kitchen or transit issues, you are entitled to a full 100% refund (with zero gateway fee deduction) or an immediate free replacement:

  • Missing Items: Any dish, bread, or side item listed on your invoice that was omitted during packing.
  • Damaged or Leaking Packaging: Any food container damaged, torn, or severely spilled during transit.
  • Wrong Dish Delivered: An item delivered that differs from what was placed on your order.
  • Food Quality or Temperature Concern: Any legitimate defect where the preparation does not meet our authentic coastal standards.

    • 5. Strict Refund Processing & Payment Method

  • Refund Method: All refunds are credited directly back to the original method of payment (UPI / Google Pay / PhonePe / Paytm / Credit & Debit Cards / Net Banking) through our secure gateway provider, Razorpay.
  • Processing Time: Once initiated, our payment engine dispatches the refund instruction instantly. The amount typically reflects in your bank account or card balance within 2 to 4 business days.
  • Gateway Deductions: Customer-initiated cancellations are settled after deducting Razorpay payment gateway transaction fee (2.36%). Full gross refunds without any deduction are granted for verified merchant/kitchen defects or unserviceable pincodes.

    • 6. How to Request a Refund or Replacement

    To initiate a refund request or report an issue with your order:

  • Option 1 (Fastest - WhatsApp): Send a message to our Kitchen Desk at +91 94825 78936 with your Order ID (#MF-XXXXXX) and a clear photo of the damaged or incorrect item.
  • Option 2 (Online Support Desk): Open a support ticket directly at Support & Grievances.
  • Option 3 (Email): Write to us at support@mangalorefoods.in with your order details.

    • 7. Business & Grievance Contact Information

  • Business Name: Mangalore Foods
  • Registered Cloud Kitchen: Mathikere Main Road, Mathikere, Bengaluru, Karnataka 560054, India
  • Customer Support Helpline: +91 94825 78936
  • Support Email: support@mangalorefoods.in
  • Grievance / Legal Email: admin@mangalorefoods.in
  • Helpline Operating Hours: Monday – Sunday (09:00 AM – 09:00 PM IST)

    • Have Questions About Our Policies?

    Our kitchen desk and customer support team are available 7 days a week to assist you.

    Helpline: +91 94825 78936Email Support